How we use your information
To fulfil your order, you must provide us with certain information (which you authorise to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.
Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
— as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
— when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
— if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
— as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance, we use your information as necessary to comply with our obligations under our Terms of Service.
Information sharing and disclosing
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
— Service providers — we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
— Compliance with law — we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Marketing to you
Whether you have ordered from us or not but have registered to become an email subscriber, we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent.
You have the option to unsubscribe from our emails through a link at the bottom of each email we send to you. If you personally want to update the details that you have registered with us, you can also do this via the same links.
We may send you marketing messages by text message through an automatic telephone dialling system. Consent is not a condition to purchase. You can opt to STOP to cancel, HELP for help. Message and data rates apply.
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
— Access — you may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
— Change, restrict, delete — you may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
— Object — you can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
— Complain — if you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Who we are and how you can contact us
We are Storigraphic Limited, registered office: 2 Old Library Court, 45 Gillender Street, London E14 6RN. Registered in England and Wales 11855419. You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:
Post: Data Protection Officer, Storigraphic Limited, 2 Old Library Court, 45 Gillender Street, London E14 6RN
Planting a native tree with every order
Sustainability is at the heart of everything we do — read about our reforestation and climate action projects through our partnership with Ecologi.
Plastic-free and proud
We're proud to have been plastic-free from the day we started and as we grow, extending our ranges out to other materials, we will continue to uphold this.