Orders, Returns, Exchanges FAQs
How do I place an order?
We have kept the order process as simple as possible. If you are selecting a non-personalised product, you choose and 'Add to Cart' and once ready, go to checkout to complete your order (don't forget to include any discount codes we are running or gift voucher details if you have one).
If you have chosen a personalised product, you will be prompted to input personalised information on the product page before you 'Add to Cart'.
Once that's done, view your basket, double-check the personalised details you've typed.
At checkout, you can either input your address details or if you're a returning customer, you'll see the address boxes are pre-filled for you. Select the type of postage you'd like and payment method, and then place your order.
Can I save my order and return to it?
Yes! We automatically save any order you've created, as long as you're signed in to your existing account and added the order to your basket.
How can I cancel or change my order?
If your order has been placed and not yet despatched, get in touch with us via our contact page and our Storigraphic team will do all they can to cancel or change your order.
If you have ordered a personalised book which has been printed and uniquely made for you, we cannot cancel or change your order.
Do I need an account to place an order?
Orders can be made without having an account.
How do I track my order?
If you have selected a tracked service for delivery, you will receive a tracking number by email from us. Once you have that, you can check where your package is via the Royal Mail track and trace page.
Otherwise, if you have been waiting longer than the advised time for delivery of your order, please do get in touch with us via our contact page and our Storigraphic team will do all they can to help.
Can I return my personalised book for a refund or exchange?
Our personalised books are printed and uniquely made for you, this means we are not able to accept returns or exchanges. However, if we've made an error or there's a quality issue that you are not happy about, please do contact us and we'll get that put right for you.