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Orders, Returns, Tracking FAQs

How do I place an order?

We have kept the order process as simple as possible. Choose what you would like by clicking the 'Add to Cart' button and once ready, go to checkout to complete your order (don't forget to include any discount codes we are running or gift voucher details if you have one).

At checkout, you can either input your address details or if you're a returning customer, you'll see the address boxes are pre-filled for you. Select your payment method, and then place your order.

Can I save my order and return to it?

Yes! We automatically save any order you've created, as long as you're signed in to your existing account and added the order to your basket.

How can I cancel or change my order?

If your order has been placed and not yet despatched, get in touch with us via our contact page and our Storigraphic team will do all they can to cancel or change your order.

Do I need an account to place an order?

Orders can be made without having an account.

How do I get a refund?

Get in touch with us via our contact page and our Storigraphic team will help with your refund enquiry. Please note: we can only refund on products that are returned to us unused and in perfect condition. Returns/refunds are permitted within 28 days of purchase.

How long does it take to receive my order?

All products will be despatched via our UK postal service, Royal Mail, within 3 working days of payment and aim to arrive at your UK destination within 5* working days. International deliveries will take longer. All packages will have tracking numbers, included in your shipping notification email.

*subject to any pending Royal Mail strikes and/or carrier delays.

How do I track my order?

Our deliveries are made via a tracked service. You will receive a tracking number by email from us upon despatch of the item(s). Once you have that, you can check where your package is via the Royal Mail or UPS track and trace page (depending on which service you select when the order was placed).

Otherwise, if you have been waiting longer than the advised time for delivery of your order (normally 5 working days), please do get in touch with us via our contact page and our Storigraphic team will do all they can to help.

 

Storigraphic x Hornsea 'Originals/Moderns' Collection

Introducing our exciting paperware and homeware collaboration, with celebrated British design heritage brand, Hornsea®. The Storigraphic x Hornsea ‘Originals/Moderns’ collection.

In the press — a look back on 2023

From 70s, Viva Magenta, New Wave through to Checkerboard, Bohemian and Mid-Century Modern — we’ve had some lovely features of our products in print and online magazines.

New: wallpapers for home and commercial interiors

We’re excited to announce the launch of our new wallpaper collection, a significant addition to our Storihome range.